Refund Policy

Canada & USA Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

You will receive a refund on the full amount minus shipping both ways.

To start a return, you can contact us at support@kalisolfoods.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@kalisolfoods.com.

International Orders

There are NO refunds on international orders!

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.